Privacy Policy

1. Introduction

Soccer Toronto ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account or register for an event
• Make a booking or purchase
• Contact us for support or inquiries
• Subscribe to our newsletter or communications

This information may include:

• Name (first and last)
• Email address
• Phone number
• Payment information (processed securely through Stripe)
• Date of birth (for age verification purposes)
• Emergency contact information
• Any other information you choose to provide

2.2 Automatically Collected Information

When you access our Services, we may automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies

2.3 Payment Information

Payment information is collected and processed by our third-party payment processor, Stripe. We do not store complete credit card information on our servers. Please review Stripe's privacy policy for information on how they handle your payment data.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process bookings, manage events, and provide customer support
• Communications: To send booking confirmations, event updates, and important notices
• Marketing: To send promotional materials and newsletters (you can opt-out at any time)
• Safety & Security: To verify identities, prevent fraud, and ensure participant safety
• Analytics: To analyze usage patterns and improve our Services
• Legal Compliance: To comply with legal obligations and enforce our terms
• Payment Processing: To process transactions and manage refunds

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who help us operate our Services, including:

• Payment Processors: Stripe for payment processing
• Email Services: Resend for transactional and marketing emails
• SMS Services: Twilio for text message notifications
• Hosting Services: For website and database hosting
• Analytics Services: For website analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal proceedings, court orders, or government requests
• To protect the rights, property, or safety of Soccer Toronto, our users, or the public
• To enforce our Terms of Service or other agreements

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide choices regarding your information.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure database storage with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request corrections to any inaccurate or incomplete information
• Right to Deletion: You can request deletion of your personal information (subject to legal obligations)
• Right to Withdraw Consent: You can withdraw your consent for marketing communications at any time
• Right to Data Portability: You can request a copy of your data in a structured, commonly used format
• Right to Object: You can object to certain processing of your personal information

To exercise any of these rights, please contact us at the details provided in Section 11. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our Services
• Improve website performance and functionality
• Deliver personalized content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and purpose:

• Account Information: Retained while your account is active and for a reasonable period afterward
• Transaction Records: Retained for at least 7 years for accounting and legal purposes
• Marketing Data: Retained until you unsubscribe or object to processing
• Analytics Data: Typically anonymized and retained for statistical purposes

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

9. Children's Privacy

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18 without parental consent.

For youth programs where participants are under 18, we require a parent or legal guardian to:

• Create the account and complete the booking
• Provide consent for the collection and use of their child's information
• Provide emergency contact information
• Review and agree to our Terms of Service and this Privacy Policy

If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services before providing them with your personal information. This Privacy Policy applies only to information collected by Soccer Toronto.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to all requests, inquiries, or concerns within 30 days.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or through a notice on our website for material changes
• Obtain your consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. PIPEDA Compliance

Soccer Toronto complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), which sets out the rules for how private sector organizations collect, use, and disclose personal information in the course of commercial activities.

Our privacy practices are based on PIPEDA's ten fair information principles:

• Accountability
• Identifying purposes
• Consent
• Limiting collection
• Limiting use, disclosure, and retention
• Accuracy
• Safeguards
• Openness
• Individual access
• Challenging compliance

If you have concerns about our compliance with PIPEDA, you may contact the Office of the Privacy Commissioner of Canada.

14. Consent

By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

However, please note that withdrawing consent may limit our ability to provide certain services to you.